This option is only available for completed orders.
A Return item(s) button is displayed for completed orders on the order details page.
To submit a return request, you will need to take the following steps:
Go to the My Account window and click Orders, as follows:
Click the Return Item(s) button beside the complete order that is to be returned. The Return Item(s) from Order # is displayed, as shown in the following example:
After using the Return Request feature, you can view your requests from the My Account page by clicking Return Requests: